Return Policy

Refund and Exchange Policy

At Melati Boutique, your satisfaction is our top priority. We are committed to providing you with beautiful, high-quality products and a seamless shopping experience. However, if any issues arise with your purchase, we have clear policies in place to ensure your concerns are addressed promptly and fairly.

Damaged or Defective Products

We gladly accept returns if you receive a damaged, defective, or incorrect item. In such cases, we will issue a full refund promptly.

Please inspect your order carefully upon delivery. If you find any damage, defects, or receive the wrong product, contact us immediately so we can assess the issue and make it right.

To be eligible for a return or exchange:

  • The product must be returned within 7 days of delivery.

  • The item must be in its original packaging, with tags intact.

  • The product should be unstitched, unused, and unaltered.

  • Please provide clear photos or videos showing the defect or damage.

  • Keep your receipt or proof of purchase.

  • Share your Order ID and the return courier tracking number.

Once we receive and inspect the returned product, we will notify you of the refund approval. Approved refunds will be processed to your original payment method, usually within 3–7 business days of receiving the return.

Exchange Policy

If you wish to exchange a product due to dissatisfaction with size, color, or appearance, we offer a simple “No Questions Asked” exchange.

To help us reserve your desired replacement item and avoid stock issues, please notify us of your exchange request as soon as possible.

To be eligible for an exchange:

  • The product must be returned within 7 days of delivery.

  • The item must be in original packaging, with tags intact.

  • The product should be unstitched, unused, and unaltered.

  • Retain your receipt or proof of purchase.

  • Provide your Order ID and the return courier tracking number.

Once we receive and approve your return, your replacement will be shipped promptly.

Return Address

Please send all returns to:

Melati Boutique

Near Haffa House Hotel
Building No - 44/1
Way Number 4, Block Number 133
Ruwi, Muscat
Oman – 112

How to Initiate a Return or Exchange

To start the return or exchange process, please contact us via:

Note: Please obtain authorization from us before sending any returns. Unapproved returns cannot be accepted. We appreciate your cooperation.

At Melati Boutique, your happiness matters most, and we are dedicated to making your shopping experience as smooth and satisfying as possible.