Terms & Conditions

Terms and Conditions

Effective Date: 30 May 2025
Business Name: Melati Boutique
Location: ruwi, Muscat, Sultanate of Oman

Welcome to Melati Boutique. These Terms and Conditions ("Terms") govern your use of our services and any purchases made through our boutique, whether in-store or online (if applicable). By accessing our store or making a purchase, you agree to abide by the following terms.

1. Products and Services

Melati Boutique offers high-quality women’s clothing, including traditional and modern styles. All products are subject to availability, and we reserve the right to limit quantities or discontinue items at any time. While we strive for accuracy in product descriptions, sizes, and colors, actual appearances may vary slightly due to lighting and screen differences.

2. Pricing and Payments

All prices are listed in Omani Rials (OMR) and include applicable taxes unless stated otherwise. Prices are subject to change without prior notice. Payments must be made in full at the time of purchase. We accept cash, debit/credit cards, and other locally supported payment methods. Melati Boutique reserves the right to cancel any order in case of pricing errors or suspected fraud.

3. Orders and Delivery

We offer delivery services within Muscat. Delivery times are estimated and not guaranteed. Melati Boutique is not liable for any delays caused by third-party couriers or unforeseen circumstances. Customers are responsible for providing accurate delivery information. Inaccurate addresses may result in delivery failure or extra charges.

4. Returns and Exchanges

Customers may exchange items within 7 days of purchase, provided the item is unused, unworn, and in its original packaging with tags attached. A valid receipt is required. Sale, discounted, or promotional items are non-returnable and non-exchangeable. We do not provide cash refunds; however, store credit may be issued at our discretion.

5. Privacy and Data

We are committed to protecting your privacy. Personal data collected during purchases or account registration will be used solely for order fulfillment, customer service, and marketing (with your consent). We do not share customer information with third parties without permission.

6. Liability

Melati Boutique is not responsible for any damage or injury resulting from the use of our products. Our maximum liability is limited to the purchase price of the item.

7. Governing Law

These Terms and Conditions shall be governed by the laws of the Sultanate of Oman. Any disputes shall be subject to the jurisdiction of the courts of Muscat.

For questions, contact us:
📍 Muscat, Oman
📞 00968 93206658
📧 info@melatifashtion.com